Privacy Policy
Summary
Your privacy and security is very important to us. The following summary outlines key points regarding your data and how we use it. Please note, you may only use the Service if you agree to be bound by the full Privacy Policy (shown below) and our Terms of Use.
Who are we?
The Service is run by 2go Interactive (Pty) Ltd ("2go"), a private company registered in South Africa.
Who will process my data?
2go will process your data.
On what legal basis do you process my data?
Your data will be processed on the basis of the consents you give us when you join the Service.
Data provided by you about third parties will be processed on the basis of Legitimate Interest.
What type of data do we collect from you?
We collect information you voluntarily provide to us including your full name, mobile number, location information, diagonstic information, device information, mobile contacts. We also keep details of any customer support queries you may have, as well as your visits to our Services including IP addresses, web logs of your activities and messages you send.
How will my data be used?
2go
uses
your data solely to enable us to provide the Service.
Your data will never be passed on or sold to any third parties
unless you
explicitly grant such consent.
Third party data provided by you as part of the 'Tell a Friend' or 'Recommendation' features will only be used for the provision of those features.
How long will my data be kept?
We will keep your personal data until you or we delete your profile. Once deleted, it will be archived for a further 3 years and then permanently erased. Please see section 8 below for more details on data retention and deletion.
Security
2go actively works to protect the security of your personal data. In addition to the security we apply to our core systems, your data is encrypted during transmission over the Internet. To further ensure your privacy your password is not stored in plaintext. Your password is hashed using a one-way hashing algorithm which means it cannot be recovered (or disclosed) by anyone, including ourselves, it can only be reset.
To protect the confidentiality of your personal data, you must keep your password confidential at all times.
Full Privacy Policy
2go
treats
both your security and the security of your personal data very
seriously. Our
objective is to provide members with a safe, secure and
private environment
where they can find and correspond with other members of the
Service. We've
compiled this Privacy Policy so you know how we treat and
protect your data.
Please read it in conjunction with our Terms
of
Use, as together they form the basis of our
contract with, and
commitment to you. If you do not accept both our Privacy
Policy and Terms of
Use, you may not use the Services.
Please note, we may change the Privacy Policy at any time by
posting a revised
version on the Service. Please check both the Terms of Use and
the Privacy
Policy whenever you visit the Service. You agree to be bound
by the revised
Privacy Policy if you continue to use our Services following
the date on which
the revised Privacy Policy is published on the Service.
Words and expressions defined in the Terms of Use have the
same meanings in
this Privacy Policy.
1. Information collected
We
collect
information you voluntarily provide to us when you create and
complete your
profile, including personally identifiable information such as
your name and
email address. This information is stored on our systems, but
no personal
contact information is ever displayed in your public profile
or included in any
communication we may send to other members.
If you choose to pay for the Services by card you will be
required to provide
additional information related to your payment card details.
This information
will be passed to our payment provider via a secure link and
at no point will
your card number be known to, or retained by us.
We also keep details of your visits to our Service including,
but not limited
to IP addresses, web logs of your activities, other connection
information
including the URL of any Service from which you clicked
through to the Service.
We also keep details of any messages you send and receive
through the Services
as well as records of your member support queries and
correspondence, in the
event you contact us. In common with most Internet based
Services, we also use
make use of small files we store on your device called
cookies. Further
information relating to our use of cookies can be found in
section 7 below.
All of this data is referred to as personal data.
2. Legal basis
Personal data is processed on the basis of one or more of the following:
· The consent you give us when you join the Service. If you wish to withdraw that consent, please delete your profile as we are unable to provide the Service without your ongoing agreement.
· If you provide us with personal data about a third party (for example when using the 'Tell a Friend' or 'Recommendation' features), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data. We will then process their data on the basis of Legitimate Interest and guarantee that we will only use it to provide the Service requested by you.
· If you contravene our Terms of Use, then we additionally reserve the right to process your personal data on the basis of Legitimate Interest, to help prevent or detect fraud and to help us protect other members.
3. Control and disclosure of your personal data
When
you
sign up for the Services you agree that 2go may disclose your
data (including
personal data) in accordance with any consents you may
actively give.
Except as otherwise stated in this Privacy Policy or as you
separately and
expressly agree (by ticking a box or by some other similar
means of giving your
consent), 2go will be the sole controllers of any personal
data you provide to
us while using the Services.
2go is registered under the Data Protection Act 1998 as data
controller and
will comply with that Act in their dealings with your personal
data.
Unless you give us your express consent to do so (by ticking a
box or
otherwise) neither we nor anyone else to whom we do pass your
personal data
with your agreement will:
· disclose any of your information without your permission.
· sell or rent or give your information to any third party (other than to our Service providers or agents for processing or storage on our behalf as described in section 4 below).
· disclose your information at all unless we are required to do so by law or regulation.
4. How do we use personal and other data?
By providing us with your personal data and agreeing to the Terms of Use and this Privacy Policy you are giving your consent:
We
may also use your information to help us to analyse use of the
Service
and the Services and to improve the Services and their content
or to
troubleshoot problems and implement the Terms.
Your personal data will only be
processed by
authorised staff members (or by such third parties as we may
use from time to
time to store and process data for us).
5. Updating your information
You should keep the information about you on the Service up to date. You can update all of your personal information including username, email address, location, password, consents and all profile details at any time.
6. Your password
You
can
only access your account information and our Service through
the use of your
username and password. To protect the confidentiality of your
personal data,
you must keep your password confidential and not disclose it
to any other
person. As it is not stored in plaintext, your password is
hashed using a
one-way hashing algorithm which means it cannot be recovered
(or disclosed) by
anyone, including ourselves, it can only be reset. Please
notify us immediately
if you believe your password has been misused.
Please note, we will never ask you to
disclose your
password.
When you visit the Service, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk for record keeping purposes and we may use them to do a number of things:
Cookies cannot be used by
themselves to identify
you. You are not obliged to accept cookies and may modify
your browser so that
it will not accept cookies. If you configure your browser to
reject cookies,
you may still use some, but not all, portions of the
Service. For example, the
login process and all member functionality requires your
browser to accept
cookies.
If you would like to disable
"third
party" cookies generated by advertisers, providers of
targeted advertising
or behavioural analysis Services, you can turn them off by
going to the third
party's Service and getting them to generate a one-time "no
thanks"
cookie that will stop any further cookies being written to
your machine. Here
is a link to the main Service analytics platform that we use
where you will
find instructions on how to do this:
www.google.com/intl/en/policies/technologies/ads
8. Data retention and deletion
You
have
the option to hide your profile at any time, which will
withdraw it from public
view in connection with the Services. You can also permanently
delete your
profile whenever you wish, as described below.
As long as you are a Member or Subscriber (i.e. your profile
has not been
deleted either by you or by us), it is your responsibility to
either delete
your profile or ask us to do so when you no longer wish to use
the Services. If
we can no longer contact you via the email address you have
given us, then we
reserve the right to delete your profile without further
warning. Additionally,
if you do not log in to your profile for 7 years, we will
assume you no longer
wish to use the Service and it will be deleted.
Please note, we will retain your personal data
(together with any
third-party data you provide under the ‘Recommendation’
feature) until your
profile has been deleted. It will then be archived (including
any photographs
you may have uploaded) for a period of 3 years from the
deletion date, at which
time it will be erased.
Personal data provided as part of the 'Tell a Friend' feature
will be retained
for a maximum of 12 months. It will never be used for any
other purposes, nor
will it be shared with or provided to any third parties unless
we are required
by law to do so.
Personal correspondence sent to other members through the
Service will be
archived for a maximum of 6 months from the date sent, then
erased.
To enable us to respond to any queries or complaints you may
subsequently have,
any correspondence or member support enquiries sent through
the in-built member
support system will be kept for a maximum of 5 years from the
date the support
thread is closed.
If your profile has been deleted because you have contravened
our Terms of Use,
we reserve the right to keep some or all of your personal data
for up to 10
years from the date of deletion, in order to help protect
other members, prevent
fraud and to enable us to assist the Police or other law
enforcement
authorities if legally required to do so.
How do I delete my profile?
Click on Settings and then Deactivate 2go
9. No Spam policy
We
will
not send you spam emails.
While you are a Member or Subscriber, you will receive
essential Service
related emails from us and you may receive emails via the
Service from other
members. You can control most of these emails via the settings
page on your
profile, however if you want to opt out of all Service emails
from us, then you
must delete your profile.
Unless you expressly agree that we may do so, we will never
supply, sell or
rent your email address to any third party.
Our Service includes 'tell a friend' and 'Recommendation'
features. Your
friends will never receive unsolicited email from us. Once a
'tell a friend'
email is sent, they will not hear from us again unless they
choose to become
Members themselves. You may not use the 'tell a friend'
Services to send spam.
If you use the 'Recommendation' feature, then your friend will
only receive an
email from us if you instruct us to do so, for example by
clicking the 'Send
reminder' button.
11. Signing up with Social Network Accounts
We provide a quick and easy method for members to join or log in with a social network accounts, e.g. Facebook. This is for the sole purpose of speeding up the join process and no references will be posted to your social network account or timeline..
13. Security
2go
is
committed to protecting the security of your personal data.
However, while we
take reasonable precautions to guard the personal data we
collect, no security
system is impenetrable.
We have a number of precautionary measures in place to help
prevent information
about you from loss, theft, misuse and unauthorised access,
disclosure,
alteration and destruction. For example, we store the personal
data you provide
on computer systems that have limited access and that are in
controlled
facilities. We also ensure that our third-party data centre
vendors provide
adequate security measures. Additionally, your data is
protected with
encryption, such as Transport Layer Security (TLS), during
transit over the
Internet.
In the event a security breach, we are legally obliged to
notify the
authorities within 72 hours and would endeavour to react as
fast as possible to
resolve the problem. We cannot however accept responsibility
for Member details
that are lost or compromised in the event of a security
breach.
14. Your rights
You
have
the right to object to our use of your personal data, or ask
us to erase,
remove or stop using it if there is no need for us to keep it.
This is known as
your right to be forgotten.
Your data will normally be erased in accordance with our data
retention and
deletion clause as stated above. If you want us to delete it
in advance of our
normal timescales, then please contact our support team.
However, if you have
contravened our Terms of Use, then we reserve the right to
retain and process
your data on the basis of legitimate interest in order to help
us protect other
members by assisting us with the prevention & detection of
fraud and other
illegal activities.
You can view, edit or delete your personal data by editing
your profile. You
also have the right to ask us not to process your personal
data for marketing
purposes by ticking the relevant boxes on the settings page of
your profile.