Who are we?
The Service is run by 2go Interactive (Pty) Ltd ("2go"), a private company registered in South Africa.
Who will process my data?
2go will process your data.
On what legal basis do you process my data?
Your data will be processed on the basis of the consents you give us when you join the Service.
Data provided by you about third parties will be processed on the basis of Legitimate Interest.
What type of data do we collect from you?
We collect information you voluntarily provide to us including your full name, mobile number, location information, diagonstic information, device information, mobile contacts. We also keep details of any customer support queries you may have, as well as your visits to our Services including IP addresses, web logs of your activities and messages you send.
How will my data be used?
your data solely to enable us to provide the Service.
Your data will never be passed on or sold to any third parties unless you explicitly grant such consent.
Third party data provided by you as part of the 'Tell a Friend' or 'Recommendation' features will only be used for the provision of those features.
How long will my data be kept?
We will keep your personal data until you or we delete your profile. Once deleted, it will be archived for a further 3 years and then permanently erased. Please see section 8 below for more details on data retention and deletion.
2go actively works to protect the security of your personal data. In addition to the security we apply to our core systems, your data is encrypted during transmission over the Internet. To further ensure your privacy your password is not stored in plaintext. Your password is hashed using a one-way hashing algorithm which means it cannot be recovered (or disclosed) by anyone, including ourselves, it can only be reset.
To protect the confidentiality of your personal data, you must keep your password confidential at all times.
both your security and the security of your personal data very
objective is to provide members with a safe, secure and
where they can find and correspond with other members of the
protect your data.
Please read it in conjunction with our Terms
Use, as together they form the basis of our
contract with, and
commitment to you. If you do not accept both our Privacy
Policy and Terms of
Use, you may not use the Services.
1. Information collected
information you voluntarily provide to us when you create and
profile, including personally identifiable information such as
your name and
email address. This information is stored on our systems, but
contact information is ever displayed in your public profile
or included in any
communication we may send to other members.
If you choose to pay for the Services by card you will be required to provide additional information related to your payment card details. This information will be passed to our payment provider via a secure link and at no point will your card number be known to, or retained by us.
All of this data is referred to as personal data.
2. Legal basis
Personal data is processed on the basis of one or more of the following:
· The consent you give us when you join the Service. If you wish to withdraw that consent, please delete your profile as we are unable to provide the Service without your ongoing agreement.
· If you provide us with personal data about a third party (for example when using the 'Tell a Friend' or 'Recommendation' features), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data. We will then process their data on the basis of Legitimate Interest and guarantee that we will only use it to provide the Service requested by you.
3. Control and disclosure of your personal data
sign up for the Services you agree that 2go may disclose your
personal data) in accordance with any consents you may
2go is registered under the Data Protection Act 1998 as data controller and will comply with that Act in their dealings with your personal data.
Unless you give us your express consent to do so (by ticking a box or otherwise) neither we nor anyone else to whom we do pass your personal data with your agreement will:
· disclose any of your information without your permission.
· sell or rent or give your information to any third party (other than to our Service providers or agents for processing or storage on our behalf as described in section 4 below).
· disclose your information at all unless we are required to do so by law or regulation.
4. How do we use personal and other data?
may also use your information to help us to analyse use of the
and the Services and to improve the Services and their content
troubleshoot problems and implement the Terms.
Your personal data will only be processed by authorised staff members (or by such third parties as we may use from time to time to store and process data for us).
5. Updating your information
You should keep the information about you on the Service up to date. You can update all of your personal information including username, email address, location, password, consents and all profile details at any time.
6. Your password
only access your account information and our Service through
the use of your
username and password. To protect the confidentiality of your
you must keep your password confidential and not disclose it
to any other
person. As it is not stored in plaintext, your password is
hashed using a
one-way hashing algorithm which means it cannot be recovered
(or disclosed) by
anyone, including ourselves, it can only be reset. Please
notify us immediately
if you believe your password has been misused.
Please note, we will never ask you to disclose your password.
When you visit the Service, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk for record keeping purposes and we may use them to do a number of things:
Cookies cannot be used by themselves to identify you. You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. If you configure your browser to reject cookies, you may still use some, but not all, portions of the Service. For example, the login process and all member functionality requires your browser to accept cookies.
If you would like to disable "third party" cookies generated by advertisers, providers of targeted advertising or behavioural analysis Services, you can turn them off by going to the third party's Service and getting them to generate a one-time "no thanks" cookie that will stop any further cookies being written to your machine. Here is a link to the main Service analytics platform that we use where you will find instructions on how to do this:
8. Data retention and deletion
the option to hide your profile at any time, which will
withdraw it from public
view in connection with the Services. You can also permanently
profile whenever you wish, as described below.
As long as you are a Member or Subscriber (i.e. your profile has not been deleted either by you or by us), it is your responsibility to either delete your profile or ask us to do so when you no longer wish to use the Services. If we can no longer contact you via the email address you have given us, then we reserve the right to delete your profile without further warning. Additionally, if you do not log in to your profile for 7 years, we will assume you no longer wish to use the Service and it will be deleted.
Please note, we will retain your personal data (together with any third-party data you provide under the ‘Recommendation’ feature) until your profile has been deleted. It will then be archived (including any photographs you may have uploaded) for a period of 3 years from the deletion date, at which time it will be erased.
Personal data provided as part of the 'Tell a Friend' feature will be retained for a maximum of 12 months. It will never be used for any other purposes, nor will it be shared with or provided to any third parties unless we are required by law to do so.
Personal correspondence sent to other members through the Service will be archived for a maximum of 6 months from the date sent, then erased.
To enable us to respond to any queries or complaints you may subsequently have, any correspondence or member support enquiries sent through the in-built member support system will be kept for a maximum of 5 years from the date the support thread is closed.
How do I delete my profile?
Click on Settings and then Deactivate 2go
9. No Spam policy
not send you spam emails.
While you are a Member or Subscriber, you will receive essential Service related emails from us and you may receive emails via the Service from other members. You can control most of these emails via the settings page on your profile, however if you want to opt out of all Service emails from us, then you must delete your profile.
Unless you expressly agree that we may do so, we will never supply, sell or rent your email address to any third party.
Our Service includes 'tell a friend' and 'Recommendation' features. Your friends will never receive unsolicited email from us. Once a 'tell a friend' email is sent, they will not hear from us again unless they choose to become Members themselves. You may not use the 'tell a friend' Services to send spam. If you use the 'Recommendation' feature, then your friend will only receive an email from us if you instruct us to do so, for example by clicking the 'Send reminder' button.
11. Signing up with Social Network Accounts
We provide a quick and easy method for members to join or log in with a social network accounts, e.g. Facebook. This is for the sole purpose of speeding up the join process and no references will be posted to your social network account or timeline..
committed to protecting the security of your personal data.
However, while we
take reasonable precautions to guard the personal data we
collect, no security
system is impenetrable.
We have a number of precautionary measures in place to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transit over the Internet.
In the event a security breach, we are legally obliged to notify the authorities within 72 hours and would endeavour to react as fast as possible to resolve the problem. We cannot however accept responsibility for Member details that are lost or compromised in the event of a security breach.
14. Your rights
the right to object to our use of your personal data, or ask
us to erase,
remove or stop using it if there is no need for us to keep it.
This is known as
your right to be forgotten.
You can view, edit or delete your personal data by editing your profile. You also have the right to ask us not to process your personal data for marketing purposes by ticking the relevant boxes on the settings page of your profile.